Refund & Return Policy
At eShoppingHube.com, we value our customers and strive to provide a seamless shopping experience. Our refund and return policy is designed to ensure transparency and fairness while addressing any concerns you may have about your purchases. Please read the following policy carefully to understand our terms and conditions regarding returns, refunds, and exchanges.
1. Return Eligibility:
Customers can initiate a return within 7 calendar days from the date of delivery.
To be eligible for a return, items must meet the following criteria:
The product must be unused, unworn, and in its original packaging with all accessories, manuals, and tags intact.
The product should not show any signs of wear, damage, or alterations.
Items must be returned with the original purchase receipt or proof of order.
2. Refund Policy:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed via the original payment method within 7-10 business days.
Please note the following regarding refunds:
Shipping fees and handling charges are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective product).
Refund amounts will exclude any discounts, vouchers, or promotional offers applied at the time of purchase.
If your return is rejected, the item will be sent back to you at your expense.
3. Exchange Policy:
We offer exchanges for items that are defective, damaged, or incorrect upon delivery.
To request an exchange, you must contact our support team within 3 days of receiving the order and provide photos of the issue.
Exchanges are subject to product availability, and if the desired replacement is unavailable, we will offer an alternative or process a refund.
4. Return Process: To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team via email at support@eshoppinghube.com with your order details and reason for return.
Receive Authorization: Our team will review your request and provide return authorization, including the return shipping address.
Pack the Item: Carefully pack the item in its original packaging to prevent damage during transit.
Ship the Product: Send the package using a trackable courier service and share the tracking number with our team.
Refund/Exchange Processing: Once we receive and inspect the returned item, we will process your refund or exchange accordingly.
5. Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
Provide clear photos and a description of the issue for prompt resolution.
We will arrange for a replacement or issue a refund as appropriate.
6. Order Cancellations:
Orders can be canceled within 12 hours of placement, provided they have not yet been shipped.
Once an order is dispatched, it cannot be canceled, but customers may initiate a return after receiving the product.
7. Shipping Costs for Returns:
Customers are responsible for return shipping costs unless the return is due to an error on our part.
In cases where a prepaid return label is provided, the cost will be deducted from the refund amount.